Academy

Glossary A–Z

Every term in one sentence, with the video that explains it.

71 terms

A

agent
Software that carries out a task in your systems, within set permissions.
In the video: AI agent
Watch the video
AI Act
One EU regulation for AI: the higher the risk to people, the stricter the rules.
Watch the video
AI extraction
An AI step that finds fields in a document's text, even in a new layout.
Watch the video
AI literacy
Measures per role, so everyone using AI learns what that role needs.
Watch the video
AI policy
One page of AI rules: tools, data, approval, errors, register; name and date.
Watch the video
AI records
The four documents in one place that show what you did for AI literacy.
Watch the video
automated test system
A set-up that tests every device by itself and keeps the values per serial number.
In the video: Automated tests
Watch the video

B

baseline
The hours, lead time and error rate you write down before you build.
In the video: The baseline
Watch the video
build vs buy
The choice, per piece of work, between buying a package, connecting systems, or building software.
In the video: Build versus buy
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business rules
Fixed if-then steps in a workflow that anyone can read and check.
Watch the video

C

CE marking
Your own declaration as manufacturer that the device meets the European directives that apply.
Watch the video
circuit board
Your device's own board, designed for where it hangs, with source files you own.
Watch the video
client portal
A secure login where each customer sees only their own orders, invoices and documents.
In the video: The client portal
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cloud
Your servers, files and programs in a managed data centre, reachable from any workplace.
In the video: The cloud
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cloud architecture
How your cloud fits together: which parts run where, how they connect, what it costs.
In the video: Cloud set-up
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cloud telephony
Calling through a phone system outside your building, with your number tied to the person.
Watch the video

D

data pipeline
A fixed, logged route that fetches, checks, converts and writes data for your reports.
Watch the video
data quality count
A count of duplicates, empty fields and wrong addresses, made before any cleaning.
In the video: The data quality count
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data silo
A system that keeps its data to itself, so questions across systems go unanswered.
In the video: Data silos
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data warehouse
One database that copies all your systems every night and keeps every version.
In the video: The data warehouse
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doubtful cases
Fields the model is unsure about, sent to a person to check.
Watch the video
DPIA
A privacy impact assessment you do before processing that is likely high risk.
Watch the video

E

edge AI
A small model running on the device itself, deciding there without sending images out.
Watch the video
entry check
A rule that blocks or flags wrong data at the moment someone enters it.
In the video: The entry check
Watch the video
EU-hosted
The model runs and stores your data in a data center inside the EU.
Watch the video

F

failover
A second server that automatically takes over the work when the first one fails.
Watch the video
fine-tuning
Training a language model further on your own examples, to change its behavior.
Watch the video
first process
The process to automate first: repeated, regular, and from a digital source.
In the video: Your first process
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four checks
Four supplier questions: EU region, no training, processing agreement, access per role.
Watch the video

H

hallucination
An answer that sounds sure but isn't true.
Watch the video
hardware prototype
A first working unit from existing parts, tested where the device will really work.
In the video: The prototype
Watch the video
hidden costs
The hours and errors a file costs you that never show up on an invoice.
In the video: The hidden costs
Watch the video
human approval
A person approves before the AI sends, books or changes anything.
Watch the video
human oversight
A person who can see, weigh and overrule what the AI advises.
Watch the video
hybrid cloud
One environment, two places: what must stay local stays, the rest goes to the cloud.
Watch the video

I

ISO 27001
A standard for information security: you choose reasoned measures and show that they work.
In the video: The ISO standard
Watch the video
IT roadmap
A short plan that gives every IT step an order, a reason and a dependency.
In the video: The IT roadmap
Watch the video

L

language model
Software that predicts which words likely come next, based on text it read before.
Watch the video
legacy
Software that still works, but that nobody in your company dares to change any more.
Watch the video

M

maintenance agreement
An agreement on who watches your software, who fixes errors, and how you notice.
In the video: The maintenance agreement
Watch the video
manual work between systems
Work where a person retypes data from one system into another.
Watch the video
master data
Data that rarely changes, such as customers and articles, used in every system.
Watch the video
multi-cloud
Using several cloud providers at once, with one overview of access, costs and fallback.
Watch the video
MVP
The smallest version real customers can use, built with the care of a final product.
In the video: The MVP
Watch the video

N

NIS2
Cybersecurity rules with a duty of care and a duty to report incidents.
Watch the video

O

object storage
Storage where each file gets its own address in a bucket, apart from your server.
Watch the video
ownership
Written agreement that the code, documentation and data are yours, also when you leave.
Watch the video

P

PLC
A controller that links machine steps and, on a deviation, stops the line under control.
In the video: The PLC
Watch the video
private cloud
A cloud environment on hardware assigned to you alone, with its own network and keys.
Watch the video
private hosting
A language model on a server you rent or own, in the EU.
Watch the video
product lifecycle
Keeping a product working after launch: updates, replacement parts and a clean phase-out.
In the video: After the launch
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R

RAG
First look it up in your own documents, then answer, showing the page it used.
Watch the video
recovery time
How long a system may be down, measured in a real restore rather than guessed.
Watch the video
reporting procedure
One page recording who confirms an incident, who reports it, where, and with what text.
In the video: Reporting plan
Watch the video
retrofit
Making an existing machine smarter with sensors or new controls, without replacing it.
Watch the video
risk classes
Four levels in the AI Act, from prohibited to minimal, by risk to people.
Watch the video
robot cell
A robot with gripper, safeguards and links to your line, working with your own products.
Watch the video

S

search by meaning
Search that compares what you mean, not the exact words in the text.
Watch the video
second source
An alternative for a critical part that fits without changing the board, recorded in advance.
Watch the video
serverless
Code that starts as a separate function when there is work, with no waiting server.
Watch the video
shadow administration
Lists and spreadsheets beside your package, for the work the package cannot hold.
Watch the video
silent failure
A workflow that stops without telling anyone, so work quietly piles up.
Watch the video
site survey
Measuring your building: where the signal drops, which channels are taken, and why.
Watch the video
source system
The one system where a piece of data is changed; the others only read it.
In the video: The source system
Watch the video
SPF, DKIM and DMARC
Three DNS records: who may send for your domain, a signature, and a failure rule.
In the video: Three DNS records
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system integration
A link that moves data between systems, so you enter it only once.
Watch the video

T

test restore
Restoring a backup to a test system and noting what returns, and how fast.
In the video: The test restore
Watch the video
three links
The three things a chat window lacks: a source, an integration and an approval.
In the video: Source, integration, approval
Watch the video
trial migration
A test run of the move on a copy, counted until every total matches.
In the video: The trial migration
Watch the video

V

virtual desktop
A desktop that runs in a data centre; your device is only screen and keyboard.
Watch the video

Z

zero trust
Access per request, only to the system that fits your role and your device.
Watch the video

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