Email that arrives and remains under your control

A proposal the customer says they never received. An invoice that turns out three days later to be sitting in junk mail. A colleague who left and whose mailbox nobody can get into anymore. Email only gets noticed when it goes wrong, and then it immediately costs an order or a piece of trust.

Why email goes wrong quietly

At many companies the email comes free with the website's hosting package. That works fine for years, until the moment it does not. You then send from a server you share with hundreds of other customers, and if one of them sends out junk mail, your email goes into the filters with it. You notice nothing yourself, because a rejected message rarely comes back to the sender.

We take your email out of that shared tray. Your mailboxes run on servers we manage in data centers within the EU, with a sending address tied to your domain name and to nobody else. Delivery is followed by our monitoring, so a rejection by a large provider becomes visible the moment it happens, and not when a customer calls about it.

SPF, DKIM, and DMARC in order

Whether your email arrives is nowadays decided by three entries in your DNS. SPF says which servers may send on behalf of your domain name. DKIM puts a signature under every message. DMARC tells the receiver what to do if one of those two is not right. If they are missing, or contradict each other, your email ends up in the junk folder at the large providers, or it is thrown away without notice.

We first map everything that sends on your behalf now. That is almost never just the mail server: your accounting package, your online store, and your newsletter service do too. Then we set the records right, put DMARC on monitor first and only later on reject, and read the reports that come in on it. If you manage your domain name elsewhere, we tell you exactly what has to be filled in, or we arrange it through Domain and DNS management.

Migrate without downtime

The biggest fear in a switch is a day without email. That day is not needed. We first set up the new environment completely and copy your existing email to it through a synchronization, with folders, calendar, and contacts included. Your old environment simply keeps running during that period, so nothing irreversible has happened yet.

Then a few colleagues test along on the new mailboxes, so you see that sending, receiving, and the phone all do what they should. Only when that is right do we switch the MX records and run a last synchronization for the messages that came in in the meantime. If it turns out along the way that the switch gains little in your situation, we tell you right away instead of doing the work anyway.

Where your email is and who owns it

Your mailboxes sit in our managed environments within the EU, and we tell you in the free intake which country. No copy of your email goes to a party outside the EU, and we do not read along in your mail. The monitoring runs day and night on systems, with a route agreed in advance by which an outage reaches one of us.

You are the owner of your email. The mailboxes can simply be exported, you get the settings on paper, and you are not tied to anything: if you want to leave later, we cooperate instead of obstructing. If more than just the email runs with us, the management of those servers falls under Managed hosting, so you deal with one party for the whole environment.