Hear about network failures before your customers do

The first to notice your network stuttering is rarely the one who can fix it. It is the colleague who can no longer open a file, or the customer who drops out halfway through a video call. Then the searching starts: is it that one laptop, the Wi-Fi, the switch in the utility closet, or the internet connection. By the time someone knows, an hour has passed and half a department has stood still.

What monitoring is and is not

Monitoring is not a screen someone sits watching all day. It is a system that asks your equipment a few simple questions every minute. Are you still working. How much traffic are you handling. How warm are you getting. How long do you take to respond. As long as those answers stay within the agreed limits, you hear nothing from us at all. If something deviates, an alert goes to the person who can actually do something with it at that moment.

The monitoring continues on the weekend and at 3 AM, and what happens with an alert at such a moment we agree with you in advance. That really makes a difference: a connection that failed on Sunday evening and was switched to the backup line by 7 AM on Monday costs you not a single idle employee. What we promise is that the agreement we make together is carried out.

What we keep an eye on

It starts with the things everyone suffers from when they fail: your internet connection, the firewall, the switches, and the access points. We also monitor the connections you yourself almost never see and that stand out all the more when they do not work. The tunnels your remote workers come in through, which we set up together with VPN and zero trust, and the connection your telephony runs over. With VoIP and cloud telephony a stuttering line is not an outage you discover the next day, but a call that drops at that moment.

The interesting part is often not what fails, but what slowly gets worse. A port with a rising error count, usually a cable that is not quite seated. An access point that restarts every night. A connection that hits its ceiling every day around 10:30 AM. You do not see those things in a single measurement, but you do in a line over three weeks. If we come across something there that has to do with coverage or placement, we re-measure it as with Business Wi-Fi and site survey and fix the cause instead of the symptom.

From an alert to someone who does something

An alert that goes nowhere is not monitoring. So we record in advance who gets what and when. For an access point that restarts once, nobody has to get out of bed; you see a line about it in the monthly overview. For the internet connection of your main location it is different. Per type of outage we agree who gets the message first, how long we wait before it goes to the next person, and through which channel. That schedule is yours and you can change it at any time.

Just as important is what we do not report. A monitoring system that sends a few false alarms every week is ignored by everyone within a month, and then you are worse off than without. So the first weeks are mostly adjusting: thresholds up where equipment simply fluctuates, down where we saw something a little late. After a month or two it is quiet and an alert really means something. We write down the cause per alert, so after six months you can see whether something keeps coming back structurally.

Within 10 business days you see your own network

We start with a free intake and a round past your equipment, usually literally with the door of the utility closet open. Many companies no longer know exactly what is installed, which switch is connected where, or which cable still runs somewhere. We record that, and that drawing alone is often more useful than expected. Then we place the measuring point, and within 10 business days you are looking at your own network on an overview, with the first real alerts in it.

The monitoring talks through the standards your equipment already speaks, so you are not tied to anything. The measurement data sits in the EU, the overview and the documentation are yours, and your own administrator or vendor can simply access them. You are the owner, even if you ever carry on with someone else. If it turns out during the intake that your network does not so much need monitoring as a proper redesign, we tell you right away and start with Network design and installation.