Less manual work in government case-management systems

Municipalities and government bodies run on processes that have to be right. A permit application, a public-records request under the Dutch Open Government Act (Woo), or a grant process calls for the utmost care. In practice, that care often means highly trained staff spend hours retyping web forms into a case-management system, anonymizing documents by hand, or searching outdated archives for the right attachment. That is a waste of time. We build the software and integrations that remove this manual work, so the focus goes back to the resident and the substance of the decision.

Connect case-management systems and national portals

Every municipality uses a case-management system, but it often sits on an island. Applications come in through the national permit portal (Omgevingsloket) or a local web form and then have to be registered by hand. We make these systems talk to each other. Data flows directly and securely from the point of entry to the right file. No more copy-and-paste, and far fewer errors when personal data changes hands.

Process public-records requests and permits faster

A Woo request often means someone has to read through and redact hundreds of pages of documents. This is a process where AI really saves time. We use AI to search documents, flag personal data, and propose draft redactions. A person reviews and decides, but the software does the heavy lifting. For permits, we build custom decision trees that check whether an application is complete before a caseworker even looks at it. If an attachment is missing, the applicant is notified automatically.

Data, archiving, and the GDPR

Working for government means working with strict rules. Decisions must be transparent, and data cannot simply be stored somewhere unmanaged. Everything we build complies with the law. We host data in the EU, anonymize where needed, and take the Dutch Public Records Act and retention periods into account. When we use AI, we do it with the EU AI Act in mind: no opaque models making decisions nobody can explain, but verifiable processes with a person at the helm.

From bottleneck to prototype in 10 days

We do not start with an endless series of meetings. You usually already know exactly which process causes the most delay in your department. That could be processing objections, or a municipal-tax portal that does not connect properly to the internal administration. Within 10 business days, we build a working prototype. You see right away what the solution does in practice and how many hours it saves your team. After that, we handle the updates under software maintenance, so the solution keeps working when legislation or national systems change.