Academy Choosing and owning software
Episode 8 of 10
A portal instead of your inbox
Most customer questions are about the status of something that already exists: an order, an invoice, a document.
Check yourself
Which customer question is the best start for a portal?
Start with the question your team gets most, such as order status or the invoice. Then add what customers miss.
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05 · Basic
Choosing and owning software
Buy, connect or build; who owns the code; how to choose a supplier and renew old software without stopping the work.
After this series you can:
- You decide per piece of work: buy, connect or build, and count your spreadsheet's hours and errors.
- You pick a supplier on your own requirements and record, before signing, that the code and data are yours.
- You arrange who maintains old or orphaned software, whom you call when it breaks, and what comes first.