Episode 6 of 10
Chatbot or agent?
A chatbot answers and waits for the next question.
Check yourself
A customer emails: 'Where is shipment 8842?' What does an agent do that a chat window does not?
An agent does the work between systems. Sending to a customer unseen is exactly what it should not do.
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01 · Basic
How AI really works
From 'what is a language model' to 'why our ChatGPT pilot did not stick', in ten 40-second episodes. No hype, one idea each.
After this series you can:
- You recognise an answer without a source as a guess, and ask for the source.
- You choose per task whether lookup, fine-tuning or an agent fits, and where the approval sits.
- You ask a supplier pointed questions about access rights, location and oversight.